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Lunara

Terms of Use and Privacy Policy

First: Privacy Policy

Our Commitment to Protecting Customer Data

At LUNARA, we value your trust and are committed to protecting your privacy and the security of your personal data.

This policy explains how we collect, use, and safeguard your information.

Data We Collect

We collect personal information when you:

  • Register an account on the LUNARA website


  • Place an order


  • Contact us via email or WhatsApp messages


  • Use our services and interact with our content

The information we may collect includes: your name, email address, phone number, delivery address, payment details, and purchase history.

How We Use Customer Data

We use your personal information solely for the following legitimate purposes:

  • Processing your orders and delivering jewelry


  • Improving our services and website experience


  • Sending updates related to your order


  • Contacting you regarding offers and new products (with your consent)


  • Complying with applicable laws and regulations

Data Protection

We take all necessary measures to protect customer data from unauthorized access, disclosure, or alteration.

All collected information is treated with strict confidentiality and will not be shared with third parties without your explicit consent.

Customer Rights

You have the right to:

  • Access the personal data we hold about you


  • Request correction of any inaccurate information


  • Request deletion of your personal data (subject to applicable laws)


  • Object to the use of your personal data

To exercise any of these rights, please contact us via WhatsApp.



Second: Terms of Use

Basic Obligations

By accepting this policy, you agree to:

  • Use the LUNARA website and services in a lawful and ethical manner


  • Refrain from using the services for any illegal or unauthorized purposes

  • Not post or share offensive, inappropriate, or content that violates public morals


  • Respect LUNARA’s intellectual property rights


  • Refrain from attempting unauthorized access to the website or its systems

Legal Responsibility

You are responsible for all activities conducted through your account.

LUNARA shall not be held liable for any illegal use or violations of this policy.

Compliance with Local Laws

You must comply with all applicable laws and regulations of the Kingdom of Saudi Arabia when using our services.

The use of jewelry or services in any manner that violates public order or morals is strictly prohibited.

LUNARA’s Rights

LUNARA reserves the right to:

  • Modify policies and terms at any time


  • Suspend services for customers who violate these policies


  • Remove any content that breaches these policies


  • Maintain usage records for security and compliance purposes

Third: Contact & Support

If you have any questions regarding these policies or your privacy, please contact us:

  • Phone / WhatsApp: +966537376900


  • Business Hours: Sunday to Thursday, 9:00 AM – 6:00 PM

Fourth: Policy Updates

We may update these policies from time to time.

You will be notified of any material changes through a notice on our website.

Price Change Policy

LUNARA’s Right to Modify Prices

1. Right to Modify

LUNARA reserves the absolute and unrestricted right to modify the prices of its products and services at any time without prior notice. This right includes, but is not limited to:

  • Adjusting prices of existing products


  • Applying new prices to newly launched products


  • Modifying shipping fees and additional service charges


  • Offering discounts or promotional campaigns


  • Cancelling or modifying existing offers

2. Timing of Price Changes

Price adjustments take effect from:

  • The date the updated price is published on the website


  • The date specified in an official notice (if applicable)


  • The prices displayed on the website at the time of checkout are the valid prices for the order

3. Fixed Prices for Confirmed Orders

Once an order is confirmed and full payment has been completed:

  • The agreed price cannot be changed


  • The paid price is final for the order


  • Any subsequent price changes do not affect confirmed orders

4. Reasons for Price Adjustments

LUNARA may adjust prices for various reasons, including but not limited to:

  • Changes in raw material and silver costs


  • Fluctuations in foreign exchange rates


  • Changes in production and manufacturing costs


  • Adjustments to customs duties and taxes


  • Implementation of new marketing strategies


  • Improvements in product quality


  • Market conditions and supply-and-demand dynamics

5. Customer Notification

While prior notice is not legally required, LUNARA strives to:

  • Clearly publish price updates on the website


  • Provide transparent information regarding new pricing

However, the absence of prior notification does not affect LUNARA’s right to implement new prices.

6. Discounts & Promotional Offers

  • All discounts and promotional offers are subject to change or cancellation at any time


  • Customers are not entitled to request the application of previous or expired promotions


  • Promotional prices are subject to specific terms and conditions that may change

7. Customer Rights

While LUNARA retains the right to modify prices:

  • Customers may choose not to proceed with a purchase if they do not agree with the new price


  • Customers may compare prices prior to completing a purchase


  • Prices must be clear and visible on the website before checkout

8. Compliance with Local Laws

This policy is applied in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia, including but not limited to:

  • Consumer Protection Law


  • Executive Regulations of the E-Commerce Law


  • Regulations and directives issued by competent authorities

9. Non-Discrimination

LUNARA applies its pricing policy fairly and uniformly to all customers.

No discrimination is made based on:

  • Nationality or gender


  • Geographic location (excluding natural differences in shipping costs)


  • Age or social background

10. Pricing Transparency

LUNARA displays prices clearly on its website.

All additional charges (such as shipping and taxes) are disclosed before checkout.

There are no hidden or undisclosed fees.

11. Taxes & Customs Duties for International Orders

LUNARA acknowledges that it does not possess complete or accurate information regarding taxes and customs duties applicable in all countries outside the Kingdom of Saudi Arabia.

Such taxes and duties vary significantly depending on local laws, product type, shipment value, international trade agreements, customs policies, and applicable tax rates at different times.

Customer Responsibility

For orders placed outside Saudi Arabia, the customer bears full responsibility for:

  • Verifying applicable taxes and customs duties in their country


  • Consulting local customs authorities regarding expected charges


  • Paying any additional taxes or customs duties upon delivery


  • Complying with local customs procedures

LUNARA Disclaimer

LUNARA shall not be held responsible for:

  • Taxes or customs duties imposed by local authorities


  • Differences between expected and actual charges


  • Delivery delays caused by customs procedures


  • Additional fees imposed by customs authorities


  • Changes in customs policies after order confirmation


Disclosure & Transparency

LUNARA commits to:

  • Clearly displaying the base price of each product


  • Displaying international shipping costs, where applicable


  • Informing customers that taxes and customs duties may apply


  • Recommending that customers consult their local customs authorities


  • Displayed prices do not include local taxes or customs duties for countries outside Saudi Arabia

Important Notice

When placing an order outside the Kingdom of Saudi Arabia, customers should be aware that:

  • The final price may be higher than the displayed price due to taxes and customs duties


  • LUNARA is not responsible for calculating or estimating such charges


  • Customers accept these terms by completing the purchase


  • Customers are advised to consult local authorities prior to purchase


  • Actual charges may vary depending on local customs policies

Customer Acknowledgment Clause

By completing a purchase on the LUNARA website, the customer acknowledges and agrees to:

  • Accept LUNARA’s right to modify prices


  • Understand that prices may change at any time


  • Acknowledge that the price displayed at checkout is final for the order


  • Waive any right to claim previous prices or expired promotional offers

Contact & Inquiries

For price-related inquiries or questions regarding price adjustments, please contact us via WhatsApp:

  • Phone: +966537376900


  • Business Hours: Sunday to Thursday, 9:00 AM – 6:00 PM

Policy Date

Last Updated: January 2026

This policy forms part of LUNARA’s General Terms & Conditions and is subject to updates and amendments as required.

By accepting LUNARA’s Terms & Conditions, you agree to this Price Change Policy.

By accepting these policies, you confirm your agreement to all terms and conditions stated above.